FAQ’s
701 State Route 440 Ste 16; Jersey City, NJ 07304.
For customer service, email us at [email protected]. There is always a live person available to assist you, Monday – Friday, 9:00 AM - 5:00 PM (EST). (We can only accept orders on our site).
American Express, Visa, Master Card, Discover, Apple Pay, Google Pay
Taxes are already included in the price.
Not currently
Refunds are granted on an as needed basis, no returns.
Processing time to post to your account depends on the policies of your bank or credit card carrier.
You can order all the flavors, each one of which comes in a 16oz container. Note that these are approximate measurements because the containers are filled by hand and some have toppings included.
We recommend you test and sample as you wish. We don't mix flavors during preparation. If you have suggestions for new flavors, we welcome your ideas!😊
Please see our flavors page for detailed descriptions and allergy information.
It is hand crafted in small batches daily right here in my home kitchen. I am certified in food protection from the New York State Health Department and have worked in catering for almost 30 years.
On average, it lasts seven-nine days. It is perishable, so for maximum freshness keep your rice pudding covered and refrigerated. That’s if you don’t eat it all first 😊
Handle the rice pudding the same way you would handle milk. The length of time it can remain outside the fridge depends on things like the temperature of the room, etc. You can also heat it for 1 minute if you like your rice pudding warmed.
Please do not, as it will curdle when it thaws.
Yes. But we are perfecting a dairy free option to be available soon.
There is only gelatin in marshmallows. We do not add gelatin to any recipe.
We do not use egg in our rice pudding, except for In the Coquito Heights.
Yes, unless you have a special diet. We don’t use any raw ingredients.
Mostly all, except for the toppings.
Not currently.
No, but it is natural. We do use any extracts and some artificial flavors, but NO dyes, colors or preservatives.
We might make a Brown Rice and/or Oat Milk version eventually.
No
White short grain.
Yes
Yes.
ONLINE ORDERING AND SHIPPING
No. All orders must be placed on the website.
Call us no later than 2:00 PM (EST) the day before your order is scheduled for delivery. After that time UPS has picked up your order and they may apply additional charges. Our number is 646-209-1240.
Call us. If the error is an address change, UPS will likely charge a $10 fee. If your package has gone to the wrong sorting facility because of an incorrect address, then delivery may be delayed a day or two, but that rarely happens.
We only email receipts, they are not included in any packaging.
Your name will be displayed on the shipping package.
It arrives fully cooked and ready to eat, but we suggest stirring the rice pudding when you first open it. Another tip would be to let it sit out for 15 minutes or so before you eat it.
You can order as many flavors as you like but each will be packed in a separate container.
We do not ship toppings on the side. It's all according to your taste. We recommend powdered sugar, cinnamon, agave, honey, cinnamon sugar or even a little brown sugar tastes wonderful on our French Toast.
I'm sorry, not at this time.
Yes, but note that UPS cannot guarantee delivery time. Package Tracking will give an estimated time of arrival. Please see terms and liabilities for more information.
Unfortunately, it is not legal to ship perishable items overseas. The rice pudding would not pass through customs inspection.
UPS
Yes, but we cannot be responsible for your shipment after it is picked up. Call us during business hours to arrange the use of your own courier. A standard charge for packaging may still apply.
Yes, you will receive a confirmation email containing a UPS tracking number. There is also an “order tracking” link on the top right corner of our website. To be confirmed with the UPS link added
From mid-December through January 2nd UPS does not guarantee exact delivery times.
Our rice pudding is made fresh, packed and shipped the same day. Our packaging is custom designed to maintain an ideal temperature during shipping.
No, we use frozen gel packs which are safe and keep the rice pudding at ideal refrigerated temperature. Dry ice is dangerous and would freeze the rice pudding (which should not happen).
TBD fixed rate for all
Call or email us.
If you qualify for a refund, you may select a replacement order of rice pudding, a gift card equal to the value of your order, or a refund to your credit card.
Not yet but coming soon locally in New York and New Jersey tri-state area.
Call 646-209-1240 Monday to Friday, 9:00 AM – 5:00 PM (EST).
We would love to some day in times square, where the magic happens.